This change in perspective acknowledges that ESM encompasses several departments and functions, and ITSM becomes a specialised subset inside the broader ESM framework. Increased collaboration: ESM encourages collaboration amongst cross-departmental teams by giving a unified platform for taking care of all services. This promotes improved conversation, in the long run https://helporganizationsdelivere41617.wizzardsblog.com/33319905/the-5-second-trick-for-enterprise-service-management-esm